Return – withdrawal from the contract
Submit a return online
Click the "Withdraw from contract" button and fill out the short online form. You can submit a notice of withdrawal within 30 days of receiving your order.
Pack the products and send them back to us.
Pack the products and send them back to us. If you use the "Convenient Returns" service, you can ship the package immediately after registering the return. Alternatively, you can choose any shipping method you prefer. If you have a paper receipt, please include it in the package—this will help us process your return efficiently.
Get a refund
Once we receive and inspect the shipment, we will issue a refund using the same payment method used for the purchase—no later than within 14 days. If you have any questions, please contact us at shop@panama-studio.com.
Compliance with Directive 2023/2673 provided by EasyReturn
Return address
Kampol Kamila Lewandowska
Zbąszyńska 13, 91-342 Łódź
Exchange
If you would like to exchange a product for a different design or model, please email us at shop@panama-studio.com and let us know what you would like to exchange it for. We will check availability and confirm the next steps.
Please send the product back to us at your own expense; once we receive it, we will ship the new product to you at our expense.
If the chosen product is more expensive or cheaper, we will inform you regarding any additional payment or refund of the difference.
Complaint
We accept complaints via email at shop@panama-studio.com. Please describe the issue and attach photos of the product - this will help us find the best solution more quickly.
FAQ
Can I return the product without giving a reason?
Yes. No reason for the return is required. However, if you would like to share a few words with us, we would be happy to read them - such feedback helps us create even better products and shopping experiences.
Can I return only part of the order?
Yes. You do not have to return the entire order. If you return only some of the products, the refund covers their value, but the original delivery cost is non-refundable.
Do I need to attach a paper receipt?
No, that is not necessary. However, if you have a paper receipt, please include it in the package - this will help us process your return faster.
When will I receive the refund?
We process most refunds within about a week of receiving and inspecting the return. In any case, this will be done within 14 days. Funds will be returned via the same payment method used for the purchase. If you have questions or the refund is taking longer than expected, please email us at shop@panama-studio.com - we will check the status for you.
Can I exchange the product for a different pattern or model?
Yes. Please email us at shop@panama-studio.com and let us know which product you would like to exchange and what you would like to exchange it for. We will check availability and determine the next steps together. If there is a price difference, we will either refund the difference or ask for the additional payment, as applicable.
Who covers the shipping cost for an exchange?
You send the package containing the item to be exchanged back to us at your own expense. We cover the cost of shipping the new product.
How do I submit a complaint?
Email us at shop@panama-studio.com. Describe what happened and attach photos of the product - this will help us find the best solution more quickly. We will get back to you as soon as possible.
Do you have a question or need help? Email us at shop@panama-studio.com.